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All of our applications are stored under our website, so please make sure you are entering the correct website and downloading the official application. ProtonVPN offers Killswitch and all of the features that other subscription type customers get for all of the customers. Hello Marc. Please contact our customer support team and we will do our best to help you out! Pls help or advise. Thank you. Our application support windows 7 and above. I am using BitDefender I primarily use FireFox v.

Best Regards, DCW. We built our application on these protocols , since they are currently the most secure ones out there. ProtonVPN will be installed on to your system with a tunneling adapter, to route all of your device traffic trough the VPN. Verify that you have sufficient privilages to start system services? What do I do? Hello Ivan, please make sure that you have all of the latest windows updates installed, additional ones too, excluding language packs.

Hello Doarez, Have you tried uninstalling it from control panel uninstall programs? What exactly fails? Please contact our support with more detailed information. That means there is something worng with your current operating system , or its configured or missing some of the required components, that TAP driver requires for the installation.

Please contact our customer support team to help you out with this issue. It will connect but almost immediately it says in red connection broken you are not secure. Oh and I used the native client app. Hello Erica. Could you please contact our support team regarding your issue? We are certain that we can help you out. Hi, i have tried free proton VPN but everytime when I connect, I recive info that peer-to-peer is not supported, so, I am not able to access to any website.

Why, what does it mean? I dont use P2P; so, why am I recive this message? Hello Arcon, Could you please contact our support with all detailed information, like your application list, what servers are you trying to connect and what OS are you using? I turned off U torrent but it continued. After uninstalling ProtonVPN, however, I still get the message about being disconnected as the first webpage when I click on and open up Internet Explorer. Is there an easy way to fix this?

Why is there still a link when I have uninstalled? I have deleted all cache memory and temporary internet files and cache history already. Hello John, Could you please contact our support team with all of this detailed information?

The problem is, the program has hijacked my browser. But certain websites redirect to the ProtonVPN warning page. Please tell me how to remove it. Hello, could you please provide a better clarification regarding the issue? The VPN Windows application cannot influence the existence of your browser in any way. Please create a ticket through the following link for our support team, so we can assist you in resolving the issues:.

Windows 7. Hello, we can send you an individual file for the TAP adapter, so you can try that way. Please contact our support team through the following link for easier correspondence:. Hello, I seem to be having an issue with connecting to a server. Login in just fine. I can see the list of servers but cannot connect to any of them.

Is there something wrong with my paid account? Any assistance would be greatly appreciated. Hello, we need to see connection logs first in order to troubleshoot your issue.

Hi, When i try to connect VPN service it seem all good but at the end it doesnt connect anything there is no error. I check log files it said there is no tap-network but i can see on network adapters screen etc. If so, how do I use them? If you are using ProtonVPN application, config files are downloaded automatically. Thanks for making the internet more secure for us.

Could you please advise how to install the on a Windows 7 machine where I do not have admin rights? My work laptop unfortunately does notgive me these rights. Many thanks…. I tried it several times. Also with system restart. I use Windows Vista. I try it as administrator. That seems to be ok. After that, it begins to install ProtonVPN. But then comes the message:. ProtonVPN setup ended prematurely because of an error. Your sytem has not been modified. To install this program at a later time, please run the installation again.

I finish then. I have only successfully connected to a server once. All links timeout constantly in Win 7 client.

For a list of available servers see protonvpn. If this issue persists, please drop us a line via the support form at bottom of this page.

What am I supposed to do with that? Please make sure you are installing with administrator privileges and make the required restart if there are prerequisites being installed before the actual installation of ProtonVPN. If this issue persists, please drop us a line via protonvpn.

I use Win7 and I login as a administrator and still suffer this error for several times. I also make the screenshot but dont know how to send to you.

Hi, pls drop us a line via protonvpn. I have administrator rights. What to do? Please make sure that you do so. After the reboot, simply start the installation again, and the prerequisite should be successfully installed and the problem should be solved. I had the obligation to use my current browser Firefox and furthermore I got problems. Then I was obliged to uninstall your VPN in order to find a normal access to internet. Kind regards. Which step of the installation have you gotten to?

We download your program. Finally, without any other manipulation on our side, your application is automatically opened in a new window on the screen. Then, when we click on any country, system is turning, for nothing…. It installed, but when i try to use it, it says my connection is not secure. At first I thought there might be a conflict with my security package, but then I saw this on the Proton site and gave it a shot.

But my system is the latest Win Please tell me how do it. Is there a tutorial for setting protonvpn? Because nothing is explained after installation …. You will be able to have more than 2 connections with a paid plan — more info on the plans coming with the launch soon. Had to Uninstall that update to get it working again. Preserve your privacy. Prevent your network or internet provider from recording your browsing activity. There are also no speed limits. Proton VPN provides true freedom on the internet.

Bypass firewalls and other government restrictions. It is secure, reliable, fast, and open source. Proton VPN makes it simple to protect your connection. Simply install the app and click the Quick Connect button.

We handle everything else automatically. Proton is used by journalists and activists worldwide, supported by the European Commission, and recommended by the UN. Watch your favorite videos anywhere in the world with support for streaming services. Prevent malware, ads, and trackers from slowing down your browsing. Use BitTorrent to download and share files without compromising your privacy. Send your traffic through multiple VPN servers to protect against advanced network attacks.

Sign up for a Proton VPN account, download our Windows app, and double-click the downloaded file to start installation.

You will be guided through the rest of the process. Simply sign in to the app and pick a free server in the United States, Netherlands, or Japan to connect to. Alternatively, click on the Quick Connect button to automatically connect to the fastest server for your location.